Return and exchange policy

For returns or exchange please email: returns@pashminamart.com

Shipping and Delivery time:

We ship by Canada post or local carrier. It will be delivered within 3 to 14 business days depending on shipping option you select while checkout. We usually ship within next day of receiving cleared payment

How much does it cost for shipping?
It will be calculated depending on the location you choose while checkout.

Pick up order from our home office to save shipping charge.
You can come and pickup your order from our home address. But payment must be done online. We do not accept payment at our home. Please email or call us to set an appointment with us. We will confirm once the order is ready for pickup.

To cancel an order:
If we have not shipped your order, we will cancel your order after we receive your request and refund FULLY. Once you order from us, we start working on it right away. For that reason, depending on how much time has elapsed since you placed your order; that we may have already shipped the product to you. In that case, it can not be cancelled. In that case, it must be returned.

Return: If you are unsatisfied with our NON CLEARANCE products, we accept returns within 7 days from receiving our products. Buyer pays shipping charges to return products. Return shipping charges are not refundable.

We will refund full payment at the time of order, once receive unused, undamaged products or if you wish we can exchange the product.

CLEARANCE SALE ITEM: NON REFUNDABLE/FINAL SALE

Special Color or Made to order:
Please view color chart for color reference. Please note color code and product number and please email us color code, color name, product number, photos. We also accept color reference from Pantone Textile Color Guide.

Delivery Status:
We will send you Canada Post tracking number once dispatched.